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Dec. 28th, 2008 01:45 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
nohaniiThe 26th was much better than Christmas. Yeah, I was woken up at 8 am by the same people who kept me up until nearly 2, but that's as bad as it got. My brother Nick got a HUGE two pound salami for Christmas, and we basically spent the day stealing and hiding it just to mess with him. Geena, a vegetarian, hid it near her, and it took Nick *forever* to find it. He put it down again within seconds of having it back in his posession, so Matthew (my youngest brother) hid it again. It was HILARIOUS. Matthew eventually showed Nick where it was, which resulting in Nick tackling Matthew in front of my grandparents' Doberman. Not the smartest move ever, but she only bared her teeth a bit because she didn't want Matthew getting hurt. My dad then foolishly tackled me and started tickling me, which got more teeth baring from the dog. My dad's response to being careful with that kind of behavior around the dog? "She needs to get over it." Um, she's a doberman pinscher, she's bred to be protective of her family. She's not going to "get over it," ever.
We left soon after that, around 3:30. We pointed out the sites on the way down through Napa valley and San Mateo, then Kelly called United just north of San Francisco, around Petaluma? Yeah, she flew in from Georgia on Sunday and found out that they'd LOST HER WHEELCHAIR IN DENVER. Five days later, they still hadn't found it. So, she called and got some guy who was less than helpful. Once she'd repeated her request several times without any semblance of a response, she demanded to speak to his supervisor. The supervisor (some guy in India) answered, and was possibly even less helpful than the first guy. Kelly asked the same questions several times and appeared to get the same useless answers that she'd been hearing before. She was told to submit more paperwork (because the paperwork she'd completed at the airport was useless?) and that it would be 60 days before her wheelchair can be replaced. At that point, everyone in the car blew there tops. This is a wheelchair, not a piece of luggage. She needs this to get around. Should she just be confined to the house for two months? Kelly started to get really angry at this point (and rightly so), and she asked for India guy's supervisor, only to be told that there was no other supervisor in at the time, or that it wasn't possible to transfer her call. He ended up repeated "that's not possible" several times. She started yelling at him because he was being a useless asshole, and she told him that a) Dad it a 100 thousand mile flier four years running (the highest available civilian customer level), b) Dad's best friend is a lawyer, c) Dad's the vice president of his company and they will loose the entire company's business if this problem isn't handled in the next day (Dad's actually only the vice president of sales for his company, but they don't need to know that). She hung up on Indian guy after yelling at him for several minutes. Two minutes later, her cell phone rang again. It turned out to be a guy from Elite Customer Services out of Chicago. Apparently her prior call was monitored, or Indian guy told someone about Kelly and her threats. So, Elite guy called and they had three short conversations. By the end of the third, Elite guy had called San Francisco International to see if they could get Kelly a better loner chair, called Denver airport to tell them to actually look for her wheelchair (that's the last place it was scanned), and told Kelly to rent her own wheelchair, to be fully reimbursed by United. If her chair is not found soon, Elite guy will also have her permanent replacement expedited. It's unfortunate, but it looks like you have to be a rich snob before you can get any kind of quality help from this airline.
Anyhow, we got back home within 20 minutes of the last call. Matthew found Nick's sausage just laying around again, so he hid it in a desk drawer and forgot about it until I reminded him yesterday. Nick's getting a kick out of this game, which he's calling "Hide the Sausage." Part of his enjoyment stems from an excuse to make a bunch of puns and enuendos about sausages. It is absolutely hilarious. We want to hide Nick's sausage again, get another one exactly like it and take a chunk out of it to make it look like we've been eating it. Because we're all evil like that. We built a fire and had pizza for dinner aaaand I don't remember what else happened.
We left soon after that, around 3:30. We pointed out the sites on the way down through Napa valley and San Mateo, then Kelly called United just north of San Francisco, around Petaluma? Yeah, she flew in from Georgia on Sunday and found out that they'd LOST HER WHEELCHAIR IN DENVER. Five days later, they still hadn't found it. So, she called and got some guy who was less than helpful. Once she'd repeated her request several times without any semblance of a response, she demanded to speak to his supervisor. The supervisor (some guy in India) answered, and was possibly even less helpful than the first guy. Kelly asked the same questions several times and appeared to get the same useless answers that she'd been hearing before. She was told to submit more paperwork (because the paperwork she'd completed at the airport was useless?) and that it would be 60 days before her wheelchair can be replaced. At that point, everyone in the car blew there tops. This is a wheelchair, not a piece of luggage. She needs this to get around. Should she just be confined to the house for two months? Kelly started to get really angry at this point (and rightly so), and she asked for India guy's supervisor, only to be told that there was no other supervisor in at the time, or that it wasn't possible to transfer her call. He ended up repeated "that's not possible" several times. She started yelling at him because he was being a useless asshole, and she told him that a) Dad it a 100 thousand mile flier four years running (the highest available civilian customer level), b) Dad's best friend is a lawyer, c) Dad's the vice president of his company and they will loose the entire company's business if this problem isn't handled in the next day (Dad's actually only the vice president of sales for his company, but they don't need to know that). She hung up on Indian guy after yelling at him for several minutes. Two minutes later, her cell phone rang again. It turned out to be a guy from Elite Customer Services out of Chicago. Apparently her prior call was monitored, or Indian guy told someone about Kelly and her threats. So, Elite guy called and they had three short conversations. By the end of the third, Elite guy had called San Francisco International to see if they could get Kelly a better loner chair, called Denver airport to tell them to actually look for her wheelchair (that's the last place it was scanned), and told Kelly to rent her own wheelchair, to be fully reimbursed by United. If her chair is not found soon, Elite guy will also have her permanent replacement expedited. It's unfortunate, but it looks like you have to be a rich snob before you can get any kind of quality help from this airline.
Anyhow, we got back home within 20 minutes of the last call. Matthew found Nick's sausage just laying around again, so he hid it in a desk drawer and forgot about it until I reminded him yesterday. Nick's getting a kick out of this game, which he's calling "Hide the Sausage." Part of his enjoyment stems from an excuse to make a bunch of puns and enuendos about sausages. It is absolutely hilarious. We want to hide Nick's sausage again, get another one exactly like it and take a chunk out of it to make it look like we've been eating it. Because we're all evil like that. We built a fire and had pizza for dinner aaaand I don't remember what else happened.
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Date: 2008-12-29 05:22 am (UTC)And haha, that sounds like a great game.